Service Status
We continuously monitor our infrastructure and its related services.
| Service | Availability | Status |
|---|---|---|
| ServiceClient Area | Availability100.00 % | StatusOperational |
| ServiceNetwork & Infrastructure | Availability100.00 % | StatusOperational |
| ServiceVirtual Servers | Availability100.00 % | StatusOperational |
| ServicePerformance Servers | Availability100.00 % | StatusOperational |
| ServiceStorage Servers | Availability100.00 % | StatusOperational |
Status updates and incident reports may be delayed up to 30 minutes depending on the technical issue at hand. Please scroll down for past incident reports.
Active Incidents
- No incident so far.
Past Incidents
- January 13, 2021
Minor Network MaintenanceMinor upgrades to our infrastructure. Limited customer impact possible: latencies might be slightly higher than usual; minimal packet loss during the switch over to the backup systems.Maintenance completed.
Resolved at 12:43 UTC- December 4, 2021
Scheduled Maintenance of the Performance ServersMinor upgrades of the hypervisors used to offer the Performance Server series. No impact on customer servers, but backups & rebuilding will be disabled for up to 30 minutes.Maintenance completed.
Resolved at 11:34 UTC- December 4, 2021
Scheduled Maintenance of the Storage ServersMinor upgrades of the hypervisors used to offer the Storage Server series. Limited impact on customer servers: due to the limited disk I/O of HDD-based servers, a zero-downtime upgrade is not possible. Please expect a reboot of your virtual server and up to 60 minutes of downtimeMaintenance completed.
Resolved at 13:29 UTC- November 25, 2021
Issues with Multiple EPYC-based HypervisorsWe are working on a solution to try to get your servers online again. Sorry for any inconveniences!All servers should be online again. A more detailed statement will follow at the appropriate time.
Resolved at 18:05 UTC- November 25, 2021
Scheduled Maintenance of the Client AreaMinor upgrades of the client area. No impact on customer servers, but the panel will be disabled for up to 30 minutes.Maintenance completed.
Resolved at 16:20 UTC- November 24, 2021
Unscheduled Graceful Reboot of HypervisorOne of the EPYC-based hypervisors in Vienna requires a rebooted due to a software failure and that same failure blocks the ability to move virtual servers to another hypervisor first. All virtual servers should be back online within 2-5 minutes.All virtual servers on the affected hypervisor have been restarted.
Resolved at 17:35 UTC- November 16, 2021
Scheduled Network Maintenance in VIE1 & VIE2Major network maintenance on 2021-11-16 and 2021-11-17. Limited customer impact expected: latencies might be slightly higher than usual; minimal packet loss possible during the switch over to the backup systems.Maintenance completed.
Resolved at 12:05 UTC- July 29, 2021
Scheduled Network Maintenance in VIE1Scheduled network maintenance on 2021-07-29. No customer impact expected.Maintenance completed.
Resolved at 21:34 UTC