Service Status
We continuously monitor our infrastructure and its related services.
| Service | Availability | Status |
|---|---|---|
| ServiceClient Area | Availability100.00 % | StatusOperational |
| ServiceNetwork & Infrastructure | Availability99.94 % | StatusOperational |
| ServiceVirtual Servers | Availability100.00 % | StatusOperational |
| ServicePerformance Servers | Availability100.00 % | StatusOperational |
| ServiceStorage Servers | Availability100.00 % | StatusOperational |
| ServiceDedicated Servers | Availability100.00 % | StatusOperational |
Status updates and incident reports may be delayed up to 30 minutes depending on the technical issue at hand. Please scroll down for past incident reports.
Active Incidents
- September 23, 2022
Network Issues (Continued)
The defective part of the router is now assumed to be replaced. We will thus slowly start routing traffic over both routers again. However, please rest assured, we will carefully monitor all activities of the routers during the next days, in case the issue has not been diagnosed correctly afterall. Please apologize the caused inconveniences and thank you for your understanding.- September 19, 2022
Network Issues (Continued)
Due to a lack of relevant logs (the last seconds before the crash have not been stored), the issue with the router still remains unidentified and will undergo are more in-depth review by the vendor within the next days. For now, the potentially defective router will thus stay offline and all traffic is handled by the backup router.- September 19, 2022
Network Issues (Continued)
As of 14:24 (UTC), all services should be reachable again. One of the two edge routers got into a yet to be further investigated state that caused all external traffic to be dropped and failover system not activated. For now, the potentially defective router has been taken offline.- September 19, 2022
Network Issues
Unexpected failure of parts of the core infrastructure, replacement of defective equipment is ongoing. Please apologize the caused inconveniences and thank you for your understanding.
Past Incidents
- September 17, 2022
Scheduled Maintenance of the Client AreaMinor upgrades of the client area on 2022-09-17 from 07:00 to 07:30 (UTC). No impact on customer servers, but the panel will be disabled for up to 30 minutes.Maintenance completed.
Resolved at 7:08 UTC- September 12, 2022
Update on Network Maintenance in Vienna (Dedicated Servers only)One of the switches appear to no longer boot after the update. We are working with our vendor to get this fixed and replacing the switch with a new one in the meanwhile. Please apologize for the extended downtime if this incident affects your Dedicated Server with us.All systems are online again.
Resolved at 9:27 UTC- September 12, 2022
Network Maintenance in ViennaInstallation of software updates to our access switches. No impact for Virtual and Storage Servers, but short downtime for Dedicated Server with a single network port to be expected during the update.Updates have been completed.
Resolved at 9:27 UTC- September 7, 2022
Network Maintenance in ViennaInstallation of software updates to our access switches. No impact for Virtual and Storage Servers, but short downtime for Dedicated Server with a single network port to be expected during the update.Rescheduled to 2022-09-12
Resolved at 6:52 UTC- August 24, 2022
Scheduled Network Maintenance in Vienna (Preparations)Preparations for the network maintenance the upcoming network maintenance. No customer impact expected.Maintenance completed.
Resolved at 8:01 UTC- August 31, 2022
Scheduled Network Maintenance in ViennaMajor network maintenance around midnight between 2022-08-31 and 2022-09-01. Limited customer impact expected: latencies might be slightly higher than usual; minimal packet loss possible during the switch over to the backup systems.Maintenance completed.
Resolved at 8:01 UTC- August 19, 2022
Issues with the "Rebuild"-FeatureA small number of users reported issues with the installation process to be stuck when using the "Rebuild" button in the client area. We are currently looking into this issue. If your server is stuck in the reinstallation, please reach out via the support desk to have the process cancelled and restarted.An update has been deployed that fixes the bug that caused some of the installations to get stuck.
Resolved at 9:48 UTC- July 20, 2022
Issues with one of the EPYC-based HypervisorsDue to a software failure, one of the nodes used for the "Virtual Servers" is offline. Sorry for the inconvenience, we are working on getting those server your servers online again as fast as possible.The issue has been resolved. All customer VMs on the affected node have been rebooted.
Resolved at 16:59 UTC- June 28, 2022
Hardware Failure/Performance Servers at 2022-06-28Our monitoring systems reported an incident with one of the Performance Server hypervisors at 2022-06-28 at 09:49 (UTC). We are working on restoring the affected system. Sorry for any inconveniences and thank you for your understanding!The issue has been resolved. All customer VMs on the affected node have been rebooted.
Resolved at 9:54 UTC- May 29, 2022
Network Incident between 11:52 and 11:58 (UTC)Loss of connectivity due to a configuration error. Issues should be resolved within the next minutes.Connectivity has been fully restored. Sorry for any caused inconveniences.
Resolved at 11:58 UTC- May 27, 2022
Network Maintenance between 03:00 to 03:30 (UTC) on 2022-05-27Our network partner Voxility is maintaining part of their infrastructure on 2022-05-27. Due to this, traffic will be temporarily rerouted over alternative upstreams. Minimal to no impact on customer servers. No customer intervention necessary.Maintenance completed.
Resolved at 3:30 UTC- May 21, 2022
Issues with one of the EPYC-based HypervisorsWe are working on a solution to this problem and try to get the affected servers online again as soon as possible.All servers should be online again. Sorry for the caused downtime and any related inconveniences!
Resolved at 16:57 UTC- May 20, 2022
Maintenance of the Hypervisors in AustriaScheduled maintenance between 2022-05-20 08:00 and 2022-05-20 12:00 (UTC). Minimal to none impact on customer servers. No customer intervention necessary.Maintenance completed.
Resolved at 12:07 UTC- May 5, 2022
Postponed Network Maintenance in ViennaUnfortunately, unexpected circumstances arose at the beginning of the work on Tuesday, for which we had to postpone the work to Thursday. The new scheduled network maintenance is now 2022-05-05 21:00 to 01:00 (UTC). Limited customer impact possible.Maintenance completed.
Resolved at 2:16 UTC- May 3, 2022
Scheduled Network Maintenance in ViennaScheduled network maintenance between 2022-05-03 14:30 and 2022-05-03 15:30 (UTC). Limited customer impact possible: latencies might be slightly higher than usual; minimal packet loss during the switch over to backup systems.Maintenance postponed.
Resolved at 14:47 UTC- April 5, 2022
Scheduled Network Maintenance in ViennaScheduled network maintenance between 2022-04-05 23:00 and 2022-04-06 02:00 (UTC). Limited customer impact possible: latencies might be slightly higher than usual; minimal packet loss during the switch over to backup systems.Maintenance completed.
Resolved at 0:07 UTC- February 1, 2022
Scheduled Maintenance of the Client AreaMinor upgrades of the client area on 2021-02-01 from 12:30 to 13:00 (UTC). No impact on customer servers, but the panel will be disabled for up to 30 minutes.Maintenance completed.
Resolved at 12:44 UTC- January 13, 2022
Minor Network MaintenanceMinor upgrades to our infrastructure. Limited customer impact possible: latencies might be slightly higher than usual; minimal packet loss during the switch over to the backup systems.Maintenance completed.
Resolved at 12:43 UTC- December 4, 2021
Scheduled Maintenance of the Performance ServersMinor upgrades of the hypervisors used to offer the Performance Server series. No impact on customer servers, but backups & rebuilding will be disabled for up to 30 minutes.Maintenance completed.
Resolved at 11:34 UTC- December 4, 2021
Scheduled Maintenance of the Storage ServersMinor upgrades of the hypervisors used to offer the Storage Server series. Limited impact on customer servers: due to the limited disk I/O of HDD-based servers, a zero-downtime upgrade is not possible. Please expect a reboot of your virtual server and up to 60 minutes of downtimeMaintenance completed.
Resolved at 13:29 UTC- November 25, 2021
Issues with Multiple EPYC-based HypervisorsWe are working on a solution to try to get your servers online again. Sorry for any inconveniences!All servers should be online again. A more detailed statement will follow at the appropriate time.
Resolved at 18:05 UTC- November 25, 2021
Scheduled Maintenance of the Client AreaMinor upgrades of the client area. No impact on customer servers, but the panel will be disabled for up to 30 minutes.Maintenance completed.
Resolved at 16:20 UTC- November 24, 2021
Unscheduled Graceful Reboot of HypervisorOne of the EPYC-based hypervisors in Vienna requires a rebooted due to a software failure and that same failure blocks the ability to move virtual servers to another hypervisor first. All virtual servers should be back online within 2-5 minutes.All virtual servers on the affected hypervisor have been restarted.
Resolved at 17:35 UTC- November 16, 2021
Scheduled Network Maintenance in VIE1 & VIE2Major network maintenance on 2021-11-16 and 2021-11-17. Limited customer impact expected: latencies might be slightly higher than usual; minimal packet loss possible during the switch over to the backup systems.Maintenance completed.
Resolved at 12:05 UTC- July 29, 2021
Scheduled Network Maintenance in VIE1Scheduled network maintenance on 2021-07-29. No customer impact expected.Maintenance completed.
Resolved at 21:34 UTC