Service Status

We continuously monitor our infrastructure and its related services.

ServiceClient AreaAvailability100.00 %StatusOperational
ServiceNetwork & InfrastructureAvailability100.00 %StatusOperational
ServiceVirtual ServersAvailability100.00 %StatusOperational
ServicePerformance ServersAvailability100.00 %StatusOperational
ServiceStorage ServersAvailability100.00 %StatusOperational

Status updates and incident reports may be delayed up to 30 minutes depending on the technical issue at hand. Please scroll down for past incident reports.

Active Incidents

No incident so far.

Past Incidents

November 25, 2021

Issues with Multiple EPYC-based Hypervisors
We are working on a solution to try to get your servers online again. Sorry for any inconveniences! All servers should be online again. A more detailed statement will follow at the appropriate time.
Resolved at 18:05 UTC

November 25, 2021

Scheduled Maintenance of the Client Area
Minor upgrades of the client area. No impact on customer servers, but the panel will be disabled for up to 30 minutes. Maintenance completed.
Resolved at 16:20 UTC

November 24, 2021

Unscheduled Graceful Reboot of Hypervisor
One of the EPYC-based hypervisors in Vienna requires a rebooted due to a software failure and that same failure blocks the ability to move virtual servers to another hypervisor first. All virtual servers should be back online within 2-5 minutes. All virtual servers on the affected hypervisor have been restarted.
Resolved at 17:35 UTC

November 16, 2021

Scheduled Maintenance in VIE1 & VIE2
Major network maintenance on 2021-11-16 and 2021-11-17. Limited customer impact expected: latencies might be slightly higher than usual; minimal packet loss possible during the switch over to the backup systems. Maintenance completed.
Resolved at 12:05 UTC

July 29, 2021

Scheduled Maintenance in VIE1
Scheduled network maintenance on 2021-07-29. No customer impact expected. Maintenance completed.
Resolved at 21:34 UTC