Service Status
We continuously monitor our infrastructure and its related services.
| Service | Availability | Status |
|---|---|---|
| ServiceClient Area | Availability99.99 % | StatusOperational |
| ServiceNetwork & Infrastructure | Availability100.00 % | StatusOperational |
| ServiceVirtual Servers | Availability100.00 % | StatusOperational |
| ServicePerformance Servers | Availability99.86 % | StatusOperational |
| ServiceStorage Servers | Availability100.00 % | StatusOperational |
Status updates and incident reports may be delayed up to 30 minutes depending on the technical issue at hand. Please scroll down for past incident reports.
Active Incidents
- No incident so far.
Past Incidents
- July 29, 2021
Scheduled Maintenance in ViennaScheduled network maintenance on 2021-07-29. No customer impact expected.Maintenance completed.
Resolved at 21:34 UTC- June 20, 2021
Packet Loss in Apeldoorn, NLWe're looking into the issue and will keep you informed with updates as soon as possible.Issue should be resolved; should you still see any packet loss in Apeldoorn please reach out to support.
Resolved at 11:52 UTC- June 14, 2021
Unscheduled Reboot in Apeldoorn, NLOne of the hypervisors in NL requires a rebooted due to a software failure and that same failure blocks the ability to move virtual servers to another hypervisor first. All virtual servers should be back online within 2-5 minutes.All virtual servers on the affected hypervisor have been restarted.
Resolved at 17:35 UTC- June 9, 2021
Hardware Issues on one of the Performance Server HypervisorsWe're looking into the issue and will keep you informed with updates as soon as possible.Clients have been moved to another node to avoid any further downtime.
Resolved at 7:48 UTC- June 4, 2021
Scheduled Maintenance in ViennaScheduled network maintenance on 2021-06-04. No customer impact expected.Maintenance completed.
Resolved at 22:30 UTC